At Weave India, we are committed to ensuring your complete satisfaction with every purchase. We understand that there may be occasions when you need to return or replace a product, and we aim to make the process as simple and transparent as possible.

1. Refund & Exchange Eligibility

If you are not completely satisfied with a product you have received, you may request a refund or replacement, subject to the conditions outlined below.

For ready-made products, refund or exchange requests must be submitted within 7 days of delivery. The product must be:

• Unused and in its original condition.
• Returned with all original packaging intact.
• Accompanied by any original tags, labels, or accessories provided with the product.

2. Customized & Made-to-Order Products

Customized and made-to-order products are specially prepared according to your requirements and therefore are not eligible for refund or exchange.

However, if a customized or made-to-order product arrives damaged or defective, please contact our customer support team immediately. To help us resolve the issue promptly, please provide photographs of the product along with details of the damage or defect.

3. Refund Processing

Approved refunds will be processed using the same payment method used for the original purchase. Once the refund has been initiated, it may take approximately 6 business days to reflect in your account, depending on your bank or payment provider.

4. Shipping Charges

Shipping charges, where applicable, are non-refundable. However, shipping charges may be refunded if the return or replacement is required due to an error attributable to Weave India.

5. How to Contact Us

We are committed to making the refund and replacement process smooth and hassle-free. If you have any questions or concerns regarding your order or this policy, please contact our customer support team.

Email: [email protected]

Phone: +91 9991500010

Our team will be happy to assist you and help resolve your concern as promptly as possible.